Wonder Walks' Terms and Conditions
Please take time to read the following pages as it will help us provide and maintain the highest standards of care. The terms and conditions detailed in this document represent the key elements of our agreement. However, as you can appreciate there is a significant amount of day to day detail which cannot be reasonably contained in one document. Consequently, there is supplementary information in our policies and procedures, available at all times by contacting Samantha Bowles (Owner).
Whilst this agreement naturally has legal implications, we always act with fairness and take into account specific circumstances before making decisions. The success of your dog’s time with us at Wonder Walks is dependent on the partnership between the team and the owners. Please don’t hesitate to let us know if you wish to discuss the terms further.
“Terms and Conditions” means our standard terms and conditions relating to the running of our daily adventure service, Wonder Walks, Nothing within these terms and conditions affects your statutory rights. To enable us to provide and maintain the highest of standards of care we require all owners to be aware of, and abide by the terms and conditions.
“We” “Us” “Our” means Wonder Walks,
“Customer” “Parents” “Carers” “You” “Your” means anyone who requests and is registered for services from us and enters into an agreement or contract.
“Service” means the provision of dog care as laid out in our policies, procedures, handbooks and agreements.
"Contract or Agreement" means the contract between us and the customer covering the supply of services by us to the customer.
1 Booking and Registration
1.1 The booking is not complete until the relevant booking form has been signed and returned to Samantha Bowles (Owner).
2 Fees and Financial
2.1 All fees are payable by Direct Debit, cash, cheque or direct bank transfer. Details are clearly shown on all invoices.
2.2 Fees are calculated monthly and payable by the last day of the month of issue. Fees are due for all booked in sessions and not actual attendance.
2.3 All cancellations must be made 24 hours in advance of your booked in session, otherwise payment will be expected.
2.4 We off our services at weekends and on Bank Holidays, but on request only. We do have a period off over the Christmas and New Year, this is determined closer to the time.
2.5 Fees in lieu of notice are a debt and we will not be required to mitigate our loss or give credit for any mitigation or for the fact that the place is subsequently filled.
2.6 It may be possible for fees to be paid weekly if this helps. Please ask.
2.7 Fees are reviewed in April but the right is reserved to increase fees without any other terms and conditions being affected. Any changes to the fee rates will be notified to you at least 4 weeks in advance.
2.8 We can provide statements of account on request.
2.9 We are unable to refund fees for sessions not taken due to illness, absence or where the service is forced to close due to circumstances beyond our control. See section 3 of this agreement.
3 Termination and Suspension of Services
3.1 You may end this agreement without notice. No specific reason for ending the agreement needs to be given, although naturally we would wish to understand the reason for the termination.
3.2 Specifically, we reserve the right to end this agreement with immediate effect if (1) you have not paid the agreed fees (2) you have breached your obligations under this agreement and you have or cannot put right that breach within a reasonable period of being requested to do so (3) your dog’s behaviour is unacceptable or endangers the safety and well-being of any of the other dogs in the session (4) verbal or physical abuse of any member of staff (5) financial, business or commercial reasons compel us to radically change the nature of the our operations, including but not limited to permanent closure of the business. Naturally, we will provide as much notice as possible given any of these events.
4.1 Staff are checked on commencement with the business through the Criminal Records Bureau. In some cases, because of the length of time that this process takes, a person may start work pending clearance provided they are at no time left looking after dogs, or in clients homes and in precession of keys on their own.
5 Health, Safety and Absence
5.1 In fairness to all our staff and to the clients and dogs that use our services we expect reasonable standards of behaviour at all times. We therefore reserve the right to exclude any dog whose conduct is, in our opinion, disruptive/aggressive or in any other way unacceptable to the smooth and efficient running of our business. Naturally every effort will be made to avoid this action and may include special needs assessment or one to one care if funding allows. We ask all owners to appreciate this and to understand that, in the event of having to exclude any dog, all fees are non-refundable.
5.2 We reserve the right to administer basic first aid and treatment when necessary. Owners will be informed of all accidents and will be required to sign an accident form. For accidents of a more serious nature, involving vet treatment, all attempts will be made by Wonder Walks to contact the owners but failing this, we are hereby authorised to act on behalf of owners and authorise necessary treatment. We will administer prescribed medicines if owners give written consent; however, the first dose of medicine must be given at home and owners must take all medicines home at the end of each session unless otherwise agreed (home boarders.)
5.3 Owners are requested to inform the business of any food, medicine, activity or any other circumstances that may cause the dog to have an allergic reaction/ allergy. Owners must provide details, in writing, of the severity of the reaction/ allergy and must continue to inform the business of any changes/progress to the condition, in writing, when they become aware. Owners are requested to inform the business of any changes to key information.
5.4 Dogs who are unwell should not attend the session
6 Security and Publicity
6.1 From time to time we video and photograph the dogs taking part in their activities. These are used for our; website, social media pages and promotional material.
6.2 We observe the The Data Protection Act 1998 which is a statutory act of the government of the United Kingdom of Great Britain and Northern Ireland. The Act defines what types of data are allowed to be collected, how they should be stored and what can and cannot be done with that information. In particular The Act states that personal data relating to individuals must be stored securely and only used for legitimate purpose.
6.3 All keys are kept in a locked safe in the registered address for the business.
7.1 No cruel techniques will be used in any of our training programmes; slip leads, choke collars, choke chains, shouting, smacking, hitting, kicking or any other form harsh, punitive or aversive methods.
7.2 We aim to raise the confidence of the dog to make the right choices and teach them what to do, not what not to do.
7.3 We encourage hands on learning from both dog and owner to ensure the most benefit from their training with us.
7.4 Trainers regularly update their Personal Development – taking part in training and enhancing their teaching wherever possible to provide the most up to date techniques in dog behavioural training.
7.5 Sufficient space should be provided for all training sessions.
8.1 If you have any complaints about the service that we are offering, can you please in the first instance contact Samantha Bowles (Owner). Please refrain from verbal abuse towards members of staff.
8.2 We may change the terms and conditions where such change arises from regulatory issues or changes in legislation affecting us, proposed changes in invoicing procedures, or in our reasonable opinion it is in the interests of our service. We will give you at least one month's written notice of such change.
8.3 We will not be in breach of these terms or otherwise liable to you by reason of any delay in obligations due to an event outside its reasonable control including 'acts of God', fire, flood, snow, lightning, war, act of terrorism, strikes or other industrial action.
8.4 Acceptance of this agreement is implicit when you sign our booking document. We would respectfully request that if owners experience difficulty in fulfilling any of the conditions of this agreement, that they contact the business owner. We will do our very best to resolve the issue. Thank you.